Key Takeaways
- The recall covers about 32,400 XO Poppy Power Trip power banks in Cream, Bow Print, and Teddy Bear Print.
- Specific model codes are printed above the barcode on the bottom of the original packaging.
- They were sold at TJX and Marshalls stores nationwide from April 2025 through March 2026 for about $15.
- CPSC reported no incidents or injuries, but owners should still stop use and arrange the stated refund and disposal process.
Truststone Group is recalling about 32,400 XO Poppy Power Trip Magnetic Wireless Power Banks because their lithium-ion batteries can overheat and ignite. If yours matches one of the three recalled designs, stop using it and contact the company for a full refund delivered as a virtual gift card accepted wherever Mastercard is accepted.
The September 3 CPSC notice also contains an unusually important disposal instruction: do not put the recalled device in household trash, curbside recycling, or an ordinary retail battery-collection box. Recalled batteries need a disposal route that explicitly accepts them.
Hero photo: CPSC / Truststone Group, recalled Teddy Bear Print power bank in its package. Image source · CPSC recall-photo redistribution permission. Cropped to one product photo, excluding the barcode inset, then resized with white padding.
Match the model code before making a decision
The official CPSC recall identifies the product family as PYPBK5M. It then provides three more specific codes corresponding to the appearance of the power bank and its packaging.
| Appearance | Specific model code |
|---|---|
| Cream | PY-PBK5M-CR2 |
| Cream with pink bow print | PY-PBK5M-BW8 |
| Black with teddy bear print | PY-PBK5M-TB2 |
The codes are printed on the bottom of the original packaging, directly above the barcode. Check the full code, including its final letters and number. A visually similar charger, another XO-branded accessory, or another magnetic battery pack is not automatically included in this notice.
If the packaging is gone, the photographs and patterns can help identify a possible match, but they do not replace the company’s confirmation when you are unsure. Contact Truststone through the recall channel with the information you have. The published notice does not say that throwing away the box automatically makes an owner ineligible.
This model-first approach is also useful in our Cuisinart grill-brush recall guide: the official product scope, not a broadly similar appearance, determines which instructions apply.
The sales period is another clue, not the whole check
CPSC lists sales at TJX and Marshalls stores nationwide from April 2025 through March 2026 for about $15. The importer is Truststone Group LLC of New York, and the notice lists Vietnam as the manufacturing country.
An old receipt can help connect your purchase to that sales period, especially if the power bank was bought with several unrelated items. But the product’s exact identity remains central. A purchase date by itself cannot identify which charger is now sitting in a drawer.
Gifts create the same practical issue. The person using the power bank may not be the person who bought it or kept the packaging. Sharing the official notice and model-code table with the original purchaser can recover useful information without continuing to charge the device while investigating.
Do not connect the power bank to a phone just to confirm that it still functions. The recall concerns a battery hazard, not a requirement that the charger first stop working. A working charge indicator would not answer the question the recall asks.
What the refund actually is
The announced remedy is a full refund in the form of a virtual gift card usable at establishments accepting Mastercard. That is more specific than saying owners will receive cash back at the store, a replacement power bank, or a store-only merchandise credit.
The company contact listed by CPSC is recallrtr.com/xopowerbank. Owners can also email xopowerbank@realtimeresults.net or call 833-820-0888, from 8:30 a.m. to 6 p.m. Eastern Time, Monday through Friday.
Use that contact route to obtain the current claim instructions. The CPSC notice does not provide a refund-processing deadline or promise that every claim will be resolved immediately. It also does not instruct owners to mail the battery back in an ordinary package.
Keep the claim response associated with the correct device if your household has more than one. A simple record containing the design, model code when available, and the company’s reply makes it easier to follow up without confusing several similar accessories.
Why ordinary battery recycling is the wrong shortcut
The most consequential detail in the notice may be the one below the model description. CPSC specifically says not to put this recalled lithium-ion battery or device in trash, the general recycling stream, or used-battery boxes at retail and home-improvement stores.
That is stricter than the broad advice many people remember about taking spent batteries to a collection box. CPSC explains that recalled lithium-ion batteries present a greater fire risk and must be handled differently from other batteries.
The agency says a municipal household hazardous waste collection center may accept the device. The word “may” matters. Contact the center before taking it there and ask specifically whether it accepts recalled lithium-ion batteries. If it does not, ask your municipality for further guidance.
Do not assume that a site accepting ordinary used batteries also accepts a recalled power bank. Asking the more specific question helps avoid arriving with a device the facility cannot safely receive.
A charged-looking battery is not the only one that can be hazardous
EPA’s lithium-ion battery guidance explains that batteries placed in trash or municipal recycling can be damaged or crushed during transport and processing, creating a fire hazard. It also cautions that used batteries can retain enough energy to injure someone or start a fire.
The practical implication is that letting a device sit unused is not a disposal method. Nor should an owner attempt to make a recalled power bank safe by opening it, removing a battery that is not intended to be serviced, or damaging the case.
EPA’s page gives general end-of-life battery guidance. For this product, the more specific CPSC directions control the next step: contact the recall company and a disposal program that accepts recalled devices. General recycling advice should not erase the special restriction in the notice.
Our Walmart dresser recall coverage involves a different product and remedy, but illustrates the same point: a recall is completed by following its actual instructions, not merely setting the product out of sight.
What happens next if you are packing for a trip
Remove the recalled power bank from your travel plans. The FAA’s PackSafe guidance says damaged or recalled batteries and devices likely to create sparks or dangerous heat must not travel in carry-on or checked baggage unless the battery has been removed or the item otherwise made safe.
That exception is not an invitation to improvise a repair on this power bank. The recall announces a refund, not a consumer battery-replacement procedure. Switching it from a checked bag to a carry-on does not resolve the recall hazard.
For owners at home, the sequence is short: stop use, identify the model, contact Truststone for the refund process, and arrange a disposal route that accepts recalled lithium-ion devices. No incident needs to occur first. CPSC’s report of no incidents or injuries does not change that sequence.
Quick poll
Did you know recalled batteries need a different disposal check?
CPSC advises calling your household hazardous waste center before bringing a recalled lithium-ion battery.
FAQ
Which XO Poppy power banks are recalled?
The listed models are PY-PBK5M-CR2 in Cream, PY-PBK5M-BW8 in Bow Print, and PY-PBK5M-TB2 in Teddy Bear Print, within the PYPBK5M product family.
Where is the model number?
CPSC says the specific model number is printed on the bottom of the original packaging, directly above the barcode. Contact Truststone if you cannot confidently identify the device.
What will I receive?
The announced remedy is a full refund as a virtual gift card usable wherever Mastercard is accepted. Contact the recall company for the current claim process.
Can I put it in a store’s battery-recycling box?
No. CPSC specifically excludes ordinary retail battery boxes for this recalled device. Ask your municipal hazardous-waste program whether it accepts recalled lithium-ion batteries before transporting it.
